Cookie and Privacy policy

Effective Date: May 1, 2025

Last Updated: May 1, 2025

1. Introduction

At Nissen Coffee, we are committed to protecting your privacy and ensuring a transparent user experience. This Cookie and Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, www.nissencoffee.com (the "Website") and purchase our premium Philippine coffee beans.

By using our Website, you agree to the terms outlined in this policy.

2. Information We Collect

We collect the following types of information:

a. Personal Information

When you place an order or contact us, we may collect:

Full name

Shipping and billing address

Email address

Phone number

Payment information (processed securely by third-party payment processors)

b. Automatically Collected Data

When you browse our Website, we automatically collect certain information via cookies and analytics tools, including:

IP address

Browser type and version

Pages visited and time spent on the site

Device type and operating system

3. How We Use Your Information

We use your information to:

Process and fulfill your orders

Provide customer service and respond to inquiries

Send order confirmations and shipping updates

Improve our website functionality and user experience

Send marketing emails (only with your consent)

4. Cookies and Tracking Technologies

a. What Are Cookies?

Cookies are small text files stored on your device to help websites function and provide data to website owners.

b. Types of Cookies We Use:

Essential Cookies: Necessary for website functionality (e.g., shopping cart, login).

Performance Cookies: Help us understand how users interact with our site (e.g., Google Analytics).

Marketing Cookies: Used to deliver relevant ads (e.g., Facebook Pixel, Google Ads).

c. Managing Cookies

You can manage or disable cookies through your browser settings. Note that disabling essential cookies may impact website functionality.

5. Sharing Your Information

We do not sell or rent your personal information. We may share it with:

Service Providers: For payment processing, shipping, marketing, and analytics.

Legal Authorities: If required by law or to protect our legal rights.

All third parties are bound to maintain your data securely and only use it for the intended purposes.

6. Data Retention

We retain your data as long as necessary to fulfill orders, comply with legal obligations, and resolve disputes. You can request deletion of your personal data by contacting us.

7. Your Rights

Depending on your jurisdiction (e.g., under the GDPR or CCPA), you may have the right to:

Access the personal data we hold about you

Request correction or deletion

Object to or restrict processing

Withdraw consent at any time

Lodge a complaint with a data protection authority

To exercise these rights, email us at privacy@nissencoffee.com.

8. International Transfers

As a global business, your data may be processed outside your home country. We take steps to ensure your data remains protected under applicable privacy laws.

9. Security

We use industry-standard encryption and security practices to safeguard your data. However, no system is 100% secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this policy occasionally. Any changes will be posted on this page with the updated date. Continued use of the Website after changes constitutes acceptance.

11. Contact Us

If you have questions or concerns about this policy or your data, please contact:

Email: privacy@nissencoffee.com

Mailing Address: Mjølsvej 55,6230 Rødekro

Access to complaints

If you as a consumer want to complain about your purchase, you must contact Mark Nissen via email: info@nissencoffee.com If we are unable to find a solution, you can send a complaint to:

Center for Complaints Resolution

Carl Jacobsens Vej 35

2500 Valby

Link: www.forbrug.dk

If you are a consumer residing in another EU country, you can register your complaint in the EU Commission’s online complaint platform.

The platform can be found here: http://ec.europa.eu/consumers/odr/

If you submit a complaint here, you must provide our email address : info@nissencoffee.com

The Cookie and Privacy Policy were last updated on May 1, 2025